Privacy Policy

Caliqa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our instrument calibration management service.

The data controller responsible for your personal data is Caliqa. For any questions about this Privacy Policy or our data practices, please contact us at privacy@caliqa.com.

For Business Customers: If you are using Caliqa on behalf of an organization, your organization is the data controller for the instrument and calibration data you input into our service, and Caliqa acts as a data processor. In this case, our data processing is governed by our Data Processing Agreement (DPA), which includes details about security measures, sub-processors, and data subject rights.

We collect the following types of information:

• Account Information: Name, email address, and password
• Instrument Data: Instrument details, calibration records, and certificates you upload
• Usage Data: Information about how you use our service, including access times and features used
• Device Information: IP address, browser type, and device identifiers

We use your personal data for the following purposes:

• To provide and maintain our service
• To send calibration expiry reminders and notifications
• To improve and optimize our service
• To communicate with you about updates, security alerts, and support
• To comply with legal obligations and maintain compliance records

Your data is stored securely using Supabase infrastructure with encryption at rest and in transit. We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction.

Under GDPR and Belgian law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Restrict Processing: Request limitation of data processing

To exercise any of these rights, please contact us at privacy@caliqa.com.

We use essential cookies to make our service work. With your consent, we may also use analytics cookies to improve our website. You can manage your cookie preferences through our cookie consent banner.

We use the following third-party service providers:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Resend: Email delivery
• Google Analytics: Website analytics and usage statistics (only activated with your consent)

These providers have their own privacy policies and are GDPR-compliant.

We retain your personal data for as long as your account is active or as needed to provide our services. You can request deletion of your account and data at any time.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@caliqa.com
Address: [Your Company Address]